A: Yes, if your contact lens Rx is finalized. Actually, every eye doctor MUST give you a copy of your finalized contact lens Rx. If they did not, then either they made a mistake, or you did not complete the fit. If the fit is not complete, you may have to call or make an appointment to complete the fit.

A: You have four options here! Please feel free to send your script over using any of these methods.

1. Upload a copy of your script when you checkout

2. Send a copy to hello@delivercontacts.com with your order # indicated

3. text an image with your cell phone to 810-529-3660 with your order # indicated

4. fax your script to 810-667-4770.

If you would like Deliver Contacts to reach out to your doctor for you, choose "Option 2" at checkout to give us authorization to do so, and give us contact information for your doctor's office.

A: Deliver Contacts is partnered with Visual Eyes out of Lapeer, MI. Visual Eyes is a full service private family practice that has been in business since 1999. They have the same pricing as DeliverContacts.com. To use Visual Eyes, it is best to email them with your Rx, contact details, and order interest at visualeyes@delivercontacts.com, so they can get with back to you during their normal business hours (typically: Tues-Thur 8-5, Fri 8-1, Sat 8-12 EST). Visual Eyes's office number is (810) 667-4777 if you'd like to call first, fax is (810) 667-4770.

A: No. A contact lens Rx has many different components to it as compared to a glasses Rx, and often requires a manipulation of the script that is not obvious to the wearer.

A: Yes, but the product may still deliver. As soon as you make an order, we often process the order directly into the manufacturer's system. The manufacturer creates a shipping request soon after. If we do not stop the order before it reaches shipping, then it may be too late. If the order does deliver to you after you cancel, please return the unopened order to us and we will refund when the package is returned.

Return & Refund Policy

We are committed to ensuring our customers' satisfaction. We understand that there may be instances when you may want to return or exchange a product. Here's our policy on returns and refunds:

Cancellation Timeframe

If the product is unopened/undamaged/untampered you can return at no charge for up to 3 months.

Method of Refund

If a refund is applicable, it will be processed through the original method of payment. The refund will be made within 14 days of us receiving the product back.

Damaged / Defective / Incorrect Goods

We are responsible for ensuring the goods arrive to you as described and undamaged. In the case you receive damaged, defective, or incorrect goods, please contact us immediately at hello@delivercontacts.com. We will arrange for the goods to be collected and either replaced or refunded. We do not take returns of opened boxes.

How to request a return or a refund

To request a return or a refund, simply email us at hello@delivercontacts.com or text us at 810-529-3600 with your return/exchange request along with your name and order number. We will follow up with instructions for returns.

Delivery Charge on Returning Goods

Customers will have to pay for sending the goods back to us.

Products Returned Exceeding the Cancellation Period

If you wish to return products after the cancellation period (3 months), please contact us to discuss the options. In some cases, we might offer a partial refund or store credit.

Policy on Returning Goods

If you simply change your mind and no longer want the goods, we do allow returns within the cancellation period of 90 days. However, the product box must remain unopened/undamaged.

Policy on Exchanging Goods

If you need to exchange your box with another, we will honor your exchange as long as it is within 1 year from the purchase date, and a valid script is sent to us with the new order.

Refund Policy Language

Our refund policy is available in English. If you require this policy in another language, please contact our customer service and we will do our best to provide you with the necessary translations.

Please read our Terms and Conditions for additional information.

Our return address is:

Deliver Contacts / Returns

600 South Main Street

Lapeer, MI 48446

A: Married optometrists, Edwin R. Wallington, OD and Sonya D. Wallington, OD, are co-owners of Deliver Contacts. They met and married while at Illinois College of Optometry in Chicago, Illinois in May of 1997.

A: No. Even if the Rx is one day past expiration, exceptions can not be made. Contact lens orders are regulated by the FDA and FTC, and we follow their guidelines.

A: Call us at 810-529-3660. If we dont answer, leave a message and we will be quick to return your call. If you want, you can text us at 810-529-3660 or email us at hello@delivercontacts.com with a request for us to call you directly.

A: We are open 24/7. Now, that doesn't mean that we will always answer the phone (especially during sleep hours - we are in the Eastern Time Zone), but the website, phone lines, texts, email, and faxes will be answered promptly every day.

A: Deliver Contacts' prices are so low because our price markup is extremely low by design. Our intent is to offer the lowest constant price without games or gimmicks AND combine that with the best consistent service. Our hope is that this strategy will earn the trust of the entire United States. They realize that even with low profit, extreme customer volume will make for a successful business.

A: No. We do not try to attract customers by "stealing" somebody else's current offer. Instead, we offer ALWAYS LOW prices that other's special offers usually can not beat. Like we have stated many times before, we don't play games with our prices. They are as low as we can go, and there they will always remain.

A: No. Our prices are ALWAYS LOW, and we did not leave room for special codes.

A: RAPID DELIVERY speed depends on three things:

1) WHEN is the order is placed

If an order is received before noon, then the order is likely to be received the next day by the customer. If the order is received after noon, then the order is likely to be delivered to the customer the following day. If the order is placed on a Friday before noon, then the order will likely be shipped on Monday. If order is made Friday afternoon, then the order may not process until Monday, and, therefore, ship on Tuesday. Weekend orders (Saturday & Sunday) will not be delivered until Tuesday. Always exclude Saturday and Sunday in your calculations - orders (usually) will not deliver on Saturday or Sunday (so exclude them from the day count like they don't even exist). When an order is made on Saturday or Sunday, it does not process until Monday, and is expected to be delivered on Tuesday. 

2) WHICH carrier is used (UPS, FedEx, OSM, USPS)

Each manufacturer utilizes their preferred mail carriers as well, and we have come to realize that some mail carriers are “less efficient” than other carriers in certain parts of the country.

3) WHO is the manufacturer of the lenses.

Acuvue (J&J), Alcon, CooperVision, And Bausch & Lomb are separate companies who have different methods of order reception and deadlines for product shipment. Each of them ships very quickly, but they do not all share the same timeframes.

As you can see, expressing shipping times precisely is complicated. That is why we just call it "RAPID DELIVERY" (calling it overnight can be misleading).

A: We ship at $28 for RAPID DELIVERY because that is what we pay to our most commonly used manufacturer for expedited shipping.